Author(s): Loretta Malandro
The proven guide to making every spoken and written word a stepping stone towards your career goals
Speak Up, Show Up, and Stand Out provides 9 rules for exemplary business communication, including Be 100% Accountable, Create Positive Partnerships, Rise Above Circumstances, and Recover Quickly and Come Back Stronger.
This lean and effective guide isn’t just about choosing the right words; it's a whole new way of communicating to achieve unparalleled success. It offers the tools and skills readers need to build influence, deliver results, and significantly increase their communication effectiveness.
Loretta Malandro is the founder of Malandro Consulting, a professional speaker, and the author of several business communication books.
FOREWORD BY JOHN J. RYAN, CEO, RABOBANK, N.A. ... vii ACKNOWLEDGMENTS xi WHAT THIS BOOK WILL DO FOR YOU xv COMMUNICATION RULE 1: Be 100% Accountable-Rise Above Circumstances ... 1 Discover the remarkable system that puts you in control and gives you the power to overcome any barrier to your success and achieve much more. COMMUNICATION RULE 2: Check Your Interpretation-Confront Your Assumptions ... 29 Uncover automatic and damaging habits, especially with electronic communication, and replace them with quick fixes for immediate increased effectiveness. COMMUNICATION RULE 3: Make Expectations Clear-Don't Expect Others to Read Your Mind ... 59 Watch your productivity soar when you apply these simple techniques to cut out the constant confusion, disappointment, and wasted time that unclear expectations produce. COMMUNICATION RULE 4: Create Positive Partnerships-Stop Negative Talk ... 81 Slash through negative talk around the office with new tools to enable you to step up when you hear complaining and criticism. Become known as a force for positive partnership. COMMUNICATION RULE 5: Speak Up-Stop Holding Yourself Back ... 105 These easy-to-apply techniques for speaking up will build your confidence and get you out of your head and into the game. You'll be branded as a top contributor and influencer. COMMUNICATION RULE 6: Commit or Do Not Commit-Don't Hedge ... 131 Make straightforward communication your calling card. Escape the state of limbo that others put you in by taking decisive action and extracting a clear-cut yes or no. COMMUNICATION RULE 7: Own the Problem-Don't Blameor Make Excuses ... 153 Refuse to join the masses by blaming people and circumstances for your setbacks and frustrations. Use these valuable tips for getting out of victim mentality and gaining a reputation as an efficient problem solver. COMMUNICATION RULE 8: Recover Quickly and Come BackStronger-Stop Defeating Yourself ... 181 Learn powerful strategies for transforming your mistakes into a new path forward and creating the future you want. COMMUNICATION RULE 9: Be Precise-Avoid Word Traps ThatDerail You ... 209 Eliminate words and phrases that trap you, and make 50 easy language tweaks that instantly boost your credibility and build your relationships. It's all here in this quick-reference guide. YOUR PATH FORWARD ... 243 THE 9 COMMUNICATION RULES YOU NEED TO SUCCEED ... 249 ABOUT LORETTA MALANDRO ... 251 ABOUT MALANDRO CONSULTING GROUP ... 253 HOW TO CONTACT MALANDRO CONSULTING GROUP ... 255 INDEX ... 257